When you arrive

Arriving at West Mid

• Please use the self check-in kiosks located adjacent to the main reception desk to enter your details

• You will then be asked to go to the relevent waiting area for your appointment

• A nurse will call you for your appointment

• If you are unsure where your appointment is within the hospital, please go the help desk at the main entrance and ask for directions

• Please help us by arriving for your appointment on time

Waiting times

• Allow at least two hours for your appointment

• We will try to not keep you for more than 30 minutes after your appointment time

• You might need to have an x-ray or other tests afterwards. We will try to arrange these on the same day. So you might need to wait longer.

• Please tell the a member of staff if you need to leave and can't wait for your tests. You might be able to have them another day

Delays

• Sometimes appointments are delayed. This is usually for a good reason. But clinic staff should always tell you why a delay has occurred

• Arriving early for your appointment does not mean we will see you earlier