The discharge lounge provides a safe and comfortable environment for patients being discharged from hospital; either from an inpatient bed or from A&E.
What are the opening hours?
9am until 7pm, Monday to Friday.
Where is it located?
The present incarnation of the discharge lounge is on the front of Crane Ward (first floor of the Marjory Warren building).
What are the benefits for patients and relatives/friends?
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Friendly discharge lounge staff speak to patients to ensure all their needs are catered for before leaving
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Patients are provided with light refreshments whilst they are waiting to leave. There are magazines, a TV, reclining chairs and easy chairs, plus two beds for ongoing treatment
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Pharmacy staff assist with prioritising take away medicines.
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Patients can use a phone to organise their journey home
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Single collection point for inpatients using hospital transport
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A ‘Welcome Home’ pack, in partnership with Age UK, will be available to patients who are discharged after 5pm. It includes a small amount of tea, coffee, milk, sugar, biscuits, to ensure that patients can have a warming drink and a little sustenance when they reach home
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A dedicated advice corner, in partnership with Age UK, is being planned
Who are the staff?
A Nurse and a Healthcare Assistant are on duty to assist patients.
The Healthcare Assistant assists patients with:
The Nurse assists with all of the above and:
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Administers final doses of IV medication
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Advises about takeaway medicines
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Speaks with the patient’s GP about any relevant issues, including the follow-up appointments if required
What if I have a comment, question or complaint?
Please dial 07771 763305 to speak to Andy Finlay, Performance & Operations Manager, who will be delighted to assist you.
